Inside Sales Executive (Member Success)

Inside Sales Executive (Member Success)

£60,000–£70,000 OTE (£40,000 base salary + uncapped commission) and a comprehensive benefits package

Location: London office | Office-based, 5 days a week

Hello. We’re Teya.

Teya was founded on a simple belief: local businesses deserve better.

They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services have made life harder for them, with clunky tools, poor support and complexity that gets in the way of running a business.

Teya exists to change that. We’re building a financial platform for local businesses across Europe, bringing together payments, business accounts and other business tools with simple technology and real human support. From card payments and business accounts to financing solutions, we help our Members spend less time worrying about their finances and more time doing what they love.

We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.

If you’re ambitious, enjoy connecting with people and want to make a genuine difference for local businesses, we’d love to hear from you.

Your Mission

Help the Members who already trust Teya get more from us, and build your earnings by doing it.

As an Inside Sales Executive in our Member Success team, you’ll work only with Members who already use Teya, never new leads. Make no mistake: this is a sales role, not an account management one. You’ll study how each Member’s business is trading, spot where our wider products could help it grow, and sell the right solution through consultative conversations.

Success is measured by how much more each Member gets from Teya and how much more each relationship is worth over time, not by one-off sales. Expect clear activity and revenue targets, uncapped commission and real progression for people who perform.

Our Member Success team is set to triple in size, so there’s real room to grow with it.

Your responsibilities will include:

• Read the account first: Review each Member’s trading patterns, seasonality and product usage to find genuine cross-sell and upsell opportunities before you pick up the phone.

• Understand the business: Talk with owners about their goals, cash flow and pressures, and work out what would genuinely make a difference.

• Sell the wider suite: Recommend and sell products including Merchant Cash Advance (MCA), the Teya business account, credit cards and loans.

• Sell responsibly: Be clear about how each product works, what it costs and when it isn’t the right fit, so every Member knows exactly what they’re agreeing to.

• Close and hand over: Work through objections and own each opportunity from first conversation to agreement and handover.

• Run your portfolio: Manage your book of Members with strong CRM discipline, so no opportunity in your portfolio goes untouched.

• Grow lifetime value: Make sure every product you sell earns its place, so Members stay with Teya longer and do more with us.

• Work as one team: Partner with Inside Sales, Onboarding, Risk and Customer Support, and feed back what Members tell you to shape how we sell, support and build our products.

Your Story

The best people in this role are salespeople who think like advisers. Your Members already know Teya, so the job isn’t winning their attention. It’s earning the right to recommend more, and getting that recommendation right.

It’s a great fit if you’d rather go deep with a portfolio of businesses than chase a stream of new leads.

We’re looking for people who bring:

• Sales experience: A track record in a target-driven sales role, ideally including cross-selling or upselling to an existing customer base. Phone-based experience helps, but it isn’t essential.

• Commercial curiosity: You can read an account, spot a pattern in the numbers and turn it into a reason to call.

• Member-first judgement: You’d rather lose a sale than sell the wrong product, and your recommendations show it.

• Product confidence: You enjoy learning a range of products well enough to explain them simply and know which one fits each business.

• Persistence: A “not right now” doesn’t knock you off course. You note what you learned, plan the follow-up and come back with a better reason.

• Listening: You hear what a business owner isn’t saying as well as what they are, and adapt accordingly.

• Open to coaching: You treat every call review as a chance to sharpen your approach, and it shows in your next conversation.

• Ownership: You run your portfolio like your own business, and you know your numbers without being asked.

• Ambition: You want to progress, and you know results here are what create the next opportunity.

Experience with financial products such as merchant finance, business lending, credit cards or business banking is a plus, but not essential. We’ll train you on the products.

You’ll also need:

• Fluency in English.

• The right to work in the UK.

• Willingness to work from our London office 5 days a week.

The Perks

Alongside the opportunity to build your career in a growing European fintech, you’ll receive:

• 25 days of paid annual leave, plus UK bank holidays.

• Bupa private healthcare and life insurance.

• Employer pension contributions through our company pension scheme.

• Free gym membership through Wellhub, alongside one-to-one therapy sessions, meditation and digital fitness and nutrition apps.

• Enhanced maternity and paternity leave.

• Structured onboarding and training, hands-on coaching and a clearly defined career progression ladder.

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.