Lead Paralegal

About Finch

We’re building the applied AI platform for consumer law.

Legal is the largest services market in the global economy, and consumer law drives tangible, customer outcomes. Our purpose-built platform combines AI agents and legal operators to reduce manual work, enabling firms to serve far more people and expand access to justice. 77% of Americans who'd benefit from a lawyer never get one and we’re broadening how technology impacts real life outcomes.

We’ve started with consumer law (a $120B+ market), and demand has come fast: more than 150 firms run on Finch; we're growing 1,000%+ year-over-year.

Finch was founded by a team of technologists and operators from backgrounds across scale-ups, legal operators, enterprise software, and financial institutions, and law firms. We’re backed by top VCs like Sequoia and Redpoint, and consistently looking to add top talent who wants to build in AI.

Explore life at Finch for more.

This Role

Lead Paralegals own attorney relationships, client communications, and the smooth progression of cases from sign-up to resolution. You’ll be the primary point of contact for both firms and clients, coordinating with the broader Legal Ops team to keep every case moving efficiently while ensuring the client experience is exceptional. You’ll provide regular updates, anticipate and remove bottlenecks, and ensure attorneys always have case information a their fingertips.

You Will:

• Serve as the primary liaison between Finch, attorneys, and clients

• Maintain proactive communication with clients throughout treatment and the case lifecycle

• Provide detailed case status reports and updates to attorneys and firms

• Work with case managers, intake specialists, and demand reviewers to coordinate case progress

• Identify and resolve delays or issues before they affect outcomes
  
  

Your Team: Legal Operations

Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.

You Might Be a Fit if You:

• Have 10+ years of paralegal experience, ideally in personal injury or high-volume plaintiff work

• Are bilingual in Spanish and English (preferred)

• Are highly organized, detail-oriented, and proactive in communication

• Can build trust quickly with attorneys and clients alike

• Understand the importance of both client experience and case velocity

• Are able to work Central hours (CST) hours to support client needs
  

Compensation

$85,000 – $125,000 annual salary + equity

Additional benefits include:

• 100% coverage for health, dental, and vision

• 401(k) retirement plan

• In-office snacks, drinks, and daily team lunch and dinners

• Flexible PTO (we trust you to take the time you need)